The faq section covers many of the regular questions we get. Feel free to get in contact with us for more questions any time!
On average we try to keep a 30-60
day window open for standard construction, depending upon the current volume
of production. The smaller cabinets as well as the simpler designs
will of course take less time depending upon how robust you require them
to be and it's not uncommon for us to complete your project in 1/2 of the
quoted time frame. If we have a model on hand, then the construction
time will be reduced to simply building the crate which takes only a day
to do, keep in mind, that is rare since we are primarly focued upon building
to order, rather then keeping an expensive inventory on hand.
We ship freight collect, and extend
any discounts directly to our clients, we use common carrier for large shipments, ups and usps for smaller ones.
Outside of being able to cut down on logistix significantly more, we are
able to reduce costs overall while building much higher quality crates
then what the industry currently deems acceptable.
In general, if you were referred
by us from another manufacturer, it's likely we have direct experience
with their company and product line and will do our best to make the referrer
shine in the best light because of it.
Odds and Ends:
We select only quality components
that can be easily replaced, especially catering towards remaining in compliance
with what the current large chain hardware stores normally carry but we
do manufacture our own as well, in some cases you'll need a specialty supplier
for only a few components and we'll steer you the right direction in that
area if that's necessary as well. The design and construction procedures
are also taking into account someone having to work on it within the next
20 years so we strive to make everything accessible and easily serviced.
Naturally, a custom project takes
a little flexibility to remain in compliance towards it being realistic
as well as making it humanly possible within the agreed upon time frame.
Our company doesn't shy away from "any" design concept, no matter how elaborate,
large/small scale, or just completely out of the norm. We'll work with
you through the concept and design phase to creating the final project
to your satisfaction including detailed 3d renderings and all of the necessary
diagrams to submit to inspecting parties. In some cases
where we have to hire outside companies to cover different areas if the
request is outside of the normal scope of our manufacturing field, i.e..
we don't build neon signs nor are a machine shop, we'll do our best to insure they make their own deadlines
by giving them the maximum amount of notice, details and/or forms and jigs
to work with and are happy to work with outside hand chosen companies the
client has already established a repair with and/or if it's most cost/time
effective to deal with some elements locally.
In a nutshell, if you can dream it
up, it can be created, it's only a matter of time and capitol.
How do we get started:
upon what you need, contact us, and we'll ask for some basic information,
terms are listed in the price page, these can be adjust if you are restricted
along finances, after construction is complete, balance is due prior to
shipping, it then gets delivered, and this is a simple process through common
freight carrier, all details are addressed prior.
We'll be walking you through the
process through out any details regardless, our personal, one on one approach
is how things are taken care of and this keeps our clients in the loop and on top of it all effortlessly.
General Sales Questions:
Why are your prices so reasonable?
Our overhead is very low, we purchase
only what is necessary to take care of production per order, the owner of the company is also the builder. You aren't dealing with a huge conglomerate nor are you supporting their staffs salary's
and overhead. We also have a rock solid, very long term relationship
with our suppliers which gives us greater discounts then what a new start
up would get no matter what volume they are purchasing.
What is the warrantee?
This is a formality in our case since
our products just don't fail within any start up time period i.e.. 1-5
years, and even after then, only minor maintenance is necessary.
Officially, the minimum is 1 year parts and labor, the manufacturers warrantee
may extend up to 5 years, and we can arrange for an outside, local party
to extend this contract beyond that should it deem necessary, we'll of
course cover anything you need, shipped out from our local and have no
problems assembling diagrams and instructions if you decide you want to
be hands on about it.
Contact us any time should you require support
or have a sales question 24/7.